Privacy policy

Privacy Policy

Last updated: April 10, 2026

This Privacy Policy describes how ELEVEN SCENTS USA ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us regarding our services (collectively, the "Services"). By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and take any other steps required by applicable law.

Personal Information We Collect

The types of personal information we collect depend on how you interact with us and which Services you use. "Personal information" refers to information that identifies, relates to, or can reasonably be linked to you.

Information You Provide Directly

Contact details: your name, address, phone number, and email address. Financial information: credit card, debit card, payment card details, and transaction information. Account information: your username, password, security questions, preferences, and settings. Transaction information: items you view, add to your cart, purchase, return, exchange, or cancel. Communications: information you include when contacting us, such as customer support inquiries.

Information Collected Automatically

When you use our Services, we may automatically collect certain information, including:

Device information: your device type, browser, IP address, and other unique identifiers. Usage information: how you interact with and navigate the Services, pages viewed, and actions taken.

We may use cookies, pixels, web beacons, and similar tracking technologies to collect this information. Most browsers accept cookies by default, but you can configure your browser to reject or delete cookies through your browser settings. Please note that blocking cookies may negatively affect your experience and cause some features of the Services to function incorrectly or become unavailable. Additionally, blocking cookies may not completely prevent information sharing with third parties such as our advertising partners.

For specific information about cookies used in connection with our Shopify-powered store, please visit https://www.shopify.com/legal/cookies.

Information from Third Parties

We may also receive personal information about you from third parties, including service providers such as Shopify, payment processors, business and marketing partners, and analytics providers. Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services: to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, send account notifications, remember your preferences, recommend products, and improve your shopping experience.

Marketing and Advertising: to send promotional communications by email, text message, or postal mail, and to show you advertisements for products or services, including based on your previous purchases and activity on the Services.

Security and Fraud Prevention: to authenticate your account, provide a secure shopping experience, and detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

Communicating with You: to provide customer support, respond to your inquiries, and maintain our business relationship with you.

Legal Compliance: to comply with applicable law, respond to valid legal process including subpoenas and search warrants, and enforce our terms of service.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

With Shopify, vendors, and service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

With business and marketing partners to provide marketing services and show you relevant advertisements. Our partners will use your information in accordance with their own privacy notices.

When you direct or consent to disclosure, such as when we ship products to you or when you use social media widgets or login integrations.

With our affiliates or within our corporate group.

In connection with business transactions such as mergers or bankruptcy, to comply with legal obligations, enforce our terms of service, or protect the Services, our rights, and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify as well as third parties located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete security. Information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know: You may request access to the personal information we hold about you. Right to Delete: You may request that we delete your personal information. Right to Correct: You may request correction of inaccurate personal information. Right of Portability: You may request a copy of your personal information and, in certain circumstances, request its transfer to a third party. Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may opt out of the "sale" or "sharing" of your personal information or opt out of processing for "targeted advertising" as defined by applicable privacy laws. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt out for that device and browser. To learn more, visit https://globalprivacycontrol.org/. Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe link in our emails. You may still receive non-promotional emails related to your account or orders.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country that provides an adequate level of protection.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at contacto@elevenscents.mx or at: 1209 South 10th Street, Suite, McAllen, TX 78501, United States.